Terms & Conditions
Last updated: August 2026
1. Services
Prism Detailing Co. ("Prism," "we," "us") provides mobile auto detailing services in the Dallas-Fort Worth metroplex. By booking a service, you agree to these Terms & Conditions in full. Services are provided by appointment only.
2. Booking & Confirmation
All bookings made through our website are requests, not confirmed appointments. A booking is confirmed only after you receive a call or text confirmation from a Prism team member. We reserve the right to decline any booking at our discretion. You are responsible for ensuring vehicle access at the agreed service location at the agreed time.
3. Pricing
All prices listed on our website are subject to change without notice. Final pricing will be confirmed before service begins. Add-ons and upcharges for condition-based work (heavy pet hair, extreme soiling, biohazard situations) may be assessed on-site before work begins. We will always communicate any additional charges before proceeding.
4. Launch Special & Promotions
The $50 launch discount is available to first-time clients only on the Full Detail (Interior + Exterior) package. The discount is applied in person at the time of service. The free interior protectant and free 3-month ceramic sealant are included with the full detail for first-time clients during the promotional period. Promotions cannot be combined and are subject to change or discontinuation at any time without notice.
5. Cancellations & Rescheduling
We ask for at least 24 hours notice for cancellations or rescheduling. Late cancellations (less than 2 hours before appointment) or no-shows may result in a cancellation fee of up to $35. We reserve the right to cancel or reschedule appointments due to weather, equipment issues, or other circumstances beyond our control. We will notify you as early as possible in such cases.
6. Vehicle Condition & Pre-Existing Damage
You are responsible for disclosing any pre-existing damage, modifications, or sensitive areas on your vehicle prior to service. Prism Detailing Co. is not liable for pre-existing damage including but not limited to paint chips, scratches, faded trim, cracked dashboards, torn upholstery, or mechanical issues. We reserve the right to refuse service on vehicles in conditions that could put our team or equipment at risk.
7. Liability
Prism Detailing Co. carries general liability insurance. In the unlikely event of damage caused directly by our team during service, please notify us within 24 hours. We will review claims in good faith. Our liability is limited to the cost of the service rendered. We are not liable for indirect, incidental, or consequential damages of any kind.
8. Prism Finish Promise
During the final walk-through, if an area included in your agreed service does not meet the agreed service standard, point it out and we will re-clean that area before we leave. This promise does not expand the purchased scope and does not guarantee removal of permanent stains, damage, odors, or other pre-existing conditions.
9. Payment
Payment is due upon completion of service. We accept cash, Cash App, Zelle, and Square Tap to Pay. A receipt will be provided upon request. We do not accept checks. Prepaid maintenance passes are paid only after eligibility, scope, and terms are confirmed directly with Prism.
10. Recurring Plans
Maintenance pricing is available only after a qualifying Full Detail or The Works and remains subject to vehicle condition. Any recurring cadence, skipped-visit treatment, prepaid Three-Visit Maintenance Pass, validity period, or saved-payment arrangement will be disclosed and agreed to before enrollment.
11. Photography & Content
By booking a service, you grant Prism Detailing Co. permission to photograph or video your vehicle (exterior and interior) for marketing and promotional purposes, including social media. We will never include personally identifiable information in any content without your explicit consent. If you prefer we do not photograph your vehicle, please let us know before service begins.
12. Privacy
We collect your name, phone number, email, and service address to provide our services and communicate about your appointments. Our use of this information is described in our Privacy Policy. Providing a phone number alone does not enroll you in marketing texts.
13. SMS Program Terms
If you separately check the optional SMS consent box, you agree to receive recurring text messages from Prism Detailing Co. at (844) 950-0876 for booking confirmations, appointment reminders, service follow-ups, and occasional offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase or booking. Carriers are not liable for delayed or undelivered messages.
14. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the updated terms.
15. Contact
Questions about these terms? Contact us:
Prism Detailing Co.
Dallas-Fort Worth, TX
📞 (844) 950-0876
✉️ hello@prismdetailingdfw.com
🌐 prismdetailingdfw.com